Refund & Cancellation Policy

1. Cancelling your subscription

• You can cancel at any time from your account settings, or by emailing us at billing@listingforge.co.za.
• Cancellation stops future renewals. It takes effect at the end of your current billing period — you keep full access until then, and you won’t be charged again.
• There are no fixed-term contracts and no cancellation fee. You’re free to leave whenever you like.
• When your paid plan ends, your account moves to our free plan — your agency, listings and leads are retained, and you can resubscribe at any time. The free plan itself involves no payment, so nothing in this policy applies to it.

2. Monthly plans

Monthly plans are paid in advance for each one-month period. Because you have full access to the service for the period you’ve paid for, monthly fees are generally non-refundable, and cancelling part-way through a month does not create a pro-rata refund — you simply keep access until the period ends. The exceptions where we will refund you are set out in section 4.

3. Annual plans

Annual plans are paid in advance for a 12-month period at a discount. If you cancel an annual plan it will not renew at the end of the term, and you keep access until then. Annual fees are generally non-refundable once the term has begun. If you cancel shortly after purchasing, or have a specific circumstance, contact us — we’ll consider a fair, pro-rata refund at our discretion, and will always honour any refund required by law.

4. When we’ll refund you

We’d rather keep things fair than argue. We will refund you where:

• You were charged in error, or billed twice for the same period.
• An automatic renewal charged you and you contact us promptly (within 14 days) having not used the service in that renewed period — we’ll refund that renewal.
• A confirmed technical fault on our side prevented you from using the core service for a meaningful part of your paid period and we could not resolve it within a reasonable time.

Approved refunds are made to your original payment method via Paystack and can take a few business days to reflect.

5. Failed payments and suspension

If a renewal payment fails, we may retry it and may suspend generation or downgrade features until payment succeeds, as set out in our Terms of Service. Time during which your account is suspended for non-payment is not automatically refunded or extended.

6. How to cancel or request a refund

• To cancel: use your account settings, or email billing@listingforge.co.za.
• To request a refund: email billing@listingforge.co.za from the address on your account, with your agency name and the date of the charge. We aim to respond within a few business days.

If you have a billing concern, please contact us first — we can almost always resolve it faster and more fully than a card dispute.

7. Your statutory rights

Nothing in this policy limits any rights you may have under South African law, including the Consumer Protection Act, 2008 and the Electronic Communications and Transactions Act, 2002. Where the law gives you a right to a refund or cancellation that is more favourable than this policy, that right applies.

8. Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Continued use of ListingForge after a change means you accept the updated policy.

9. Contact us

Questions about billing, cancellations or refunds? Email us at billing@listingforge.co.za.